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10-28-2014, 03:37 PM #1
AT&T Accused of Deceiving Consumers
AT&T Accused of Deceiving Consumers on Unlimited Data Plan
By EDWARD WYATT OCT. 28, 2014
AT&T notified some customers in 2011 that they might face “reduced data speeds,” but the F.T.C. said that the company failed to say that speeds would be reduced by up to 95 percent. CreditRichard Drew/Associated Press
WASHINGTON — The Federal Trade Commission on Tuesday charged AT&T with deceiving smartphone customers who signed up for an “unlimited” data plan only to find that AT&T drastically reduced the speed at which their phones could use the Internet once they had used a certain amount of data each month.
Since 2011, data speeds have been reduced for more than 3.5 million AT&T customers on more than 25 million occasions, the F.T.C. said.
AT&T notified customers in mid-2011 that they might face “reduced data speeds” if they were in the top 5 percent of users. But the commission said that notification was inadequate because it did not specify that customers’ speeds would be reduced by up to 95 percent — essentially making their smartphones inoperable for the purpose of accessing the Internet.
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“AT&T promised its customers ‘unlimited’ data, and in many instances, it has failed to deliver on that promise,” said Edith Ramirez, the F.T.C. chairwoman. “The issue here is simple: ‘Unlimited’ means unlimited.”
The company said the accusations were “baseless and have nothing to do with the substance of our network management program.”
“We have been completely transparent with customers since the very beginning,” said Wayne Watts, AT&T’s senior executive vice president and general counsel. “We informed all unlimited data-plan customers via bill notices and a national news release that resulted in nearly 2,000 news stories, well before the program was implemented. In addition, this program has affected only about 3 percent of our customers, and before any customer is affected, they are also notified by text message.”
http://www.nytimes.com/2014/10/29/te...data-plan.htmlNO AMNESTY
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10-28-2014, 03:42 PM #2
AT&T also throttled down the speed of their DSL service to try to force customers to sign up for their new U-verse service in which they bundle, home phones , TV, internet, and cell phones so they can charge you more for everything you get, all in one bill.
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10-28-2014, 03:48 PM #3
[Southwest] Is AT&T throttling ADSL now? - AT&T DSL | DSLReports ...
www.dslreports.com/.../r29042778-Southwest-Is-AT-...
Broadband Reports
Feb 18, 2014 - 13 posts - 9 authors
Uploads, on the other hand, start out at 100 Kbps and within seconds drop down to 4 Kbps. The exception is speed test servers. AT&T lets ...
[Speed Problem] DSL Slowness
Jul 25, 2013
DSL issues - intermittent connections and slow speed ...
5 posts
Jan 24, 2013
[Speed Problem] Youtube being throttled on ATT 6Mbit ...
20 posts
Dec 4, 2011
[Speed Problem] AT&T are real slugs- Only provide ...
11 posts
Nov 3, 2011
More results from www.dslreports.com
Top 343 Complaints and Reviews about AT&T DSL
www.consumeraffairs.com › Electronics › ISPs
Rating: 1.2 - 151 votes
I was in touch with AT&T DSL "repairs" today to request that ourDSL speed be ..... Then they throttle me down and slow it to 1.5 MPS and I am paying for "Elite" 6 ...
AT&T DSL throttling ? - Topix
www.topix.com/forum/city/fort-scott-ks/TM3SPUFEB5D4UA1CL
Mar 19, 2012 - Is anyone else in town having issues with the AT&T DSL service. I can't be certain but I think they are throttling down all downloads after so ... But if they are throttling the lines then the speed tests are no good for checking that.
AT&T Cracking Down on DSL/U-verse Usage While ...
stopthecap.com/.../att-cracking-down-on-dslu-verse-usage-while-promoti...
Jul 9, 2012 - Brown says one customer service representative told him 'bandwidth limits' refer to broadband speed — AT&T does throttle its customers.
Ten Reasons You Should Dump AT&T Broadband | Mostly ...
mostly-tech.com/2012/07/15/ten-reasons-you-should-dump-att-dsl-now/
Jul 15, 2012 - Netflix ranks AT&T DSL speeds next to last place..... We don't use it for a lot of downloading but it always slows down to a crawl (0.52mbs) from 6pm onwards in the evening. ...Asked them if they throttle and they said no.NO AMNESTY
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10-29-2014, 11:17 AM #4NO AMNESTY
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