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06-23-2015, 01:24 PM #1
Computer Failure Leaves State Dept. Unable to Issue Visas
Computer Failure Leaves State Dept. Unable to Issue Visas
By KAREN ZRAICK JUNE 22, 2015
The United States has been unable to issue visas to travelers around the world for two weeks because of a computer hardware failure that remains unresolved, State Department officials said Monday.
The country gets an average of 50,000 visa applications worldwide every day. The vast majority of those applications are piling up while the department tries to fix a hardware issue linked to biometric data. The failure prevented officials from processing and transmitting fingerprints and photographs for security checks.
“We are working around the clock to fix it,” John Kirby, a department spokesman, said Monday. “More than 100 computer experts from both the private and public sectors across the United States are working on this.”
The system was not expected to come back online before next week, Mr. Kirby said. In the meantime, the department issued 1,500 visas deemed priority cases for medical or humanitarian reasons. The department also issued 1,250 visas for temporary farm workers from Mexico whose biometric data had been captured before the system crashed.
There was no sign the computer failure was the result of a malicious act, nor was it the same software issue that caused shutdowns last year, officials said.
Many embassies and consulates were forced last week to reschedule visa appointments, the department said in a notice posted on its website. Many people apply well before they plan to travel and will receive their visas in time for their trips, the statement said. Passports were still being issued in the United States and abroad, with some delays.
Ashley Garrigus, a spokeswoman for the Bureau of Consular Affairs, said that there had been a backup system in place, but that it had also failed.
“While switching to the backup system, we discovered that the data was damaged and unusable,” she wrote in an email. “We deeply regret the inconvenience to travelers and recognize the hardship to those waiting for visas, and in some cases, their family members or employers in the United States.”
People traveling for work, vacations and family visits were all among the affected. The Nigerian musician King Sunny Adé was forced to cancel a United States tour, said Par Neiburger, the artistic director of the World Music Institute, who was organizing his New York concert.
He said 700 tickets would have to be refunded. “It’s very hard to believe and very hard to explain to patrons, because they have the same reaction I have,” he said. “Why on earth can’t they fix this?”
http://www.nytimes.com/2015/06/23/wo...isas.html?_r=0
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06-23-2015, 05:18 PM #2
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Another example of service by government is inept and fast going to unavailable.
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06-23-2015, 05:32 PM #3NO AMNESTY
Don't reward the criminal actions of millions of illegal aliens by giving them citizenship.
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06-24-2015, 12:39 AM #4NO AMNESTY
Don't reward the criminal actions of millions of illegal aliens by giving them citizenship.
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