Thread: US cracking down on dinner-interrupting marketing robocalls

US cracking down on dinner-interrupting marketing robocalls

By M. Alex Johnson, msnbc.com

The Federal Communications Commission said Wednesday it's going after those annoying automated marketing calls that always seem to come right as you're sitting down to dinner.

The commission unanimously adopted new rules to crack down on what are known as robocalls. That's when a company sets up its computers to call thousands of numbers in sequence, hoping one or two of them will be answered by someone who'll listen to a pitch for whatever they're selling.

"Unwanted telemarketing calls and texts were consistently in the top three consumer complaint categories at the FCC in 2011," the FCC said. "Robocalls invade consumers' privacy, and can, in the case of calls to wireless numbers, use up their minutes."
Read the full announcement (.pdf)

The Direct Marketing Association, the leading trade organization for so-called multichannel marketing — which includes telephone solicitation — didn't immediately respond to a request by msnbc.com for comment.

Hanging up on telemarketers

The FCC said its new rules will:

• Require telemarketers to obtain prior express written consent from consumers, including by electronic means such as a website form, before placing a robocall to a consumer.

• Eliminate the "established business relationship" exemption to the requirement that telemarketing robocalls to residential wireline phones occur only with prior express consent from the consumer.

• Require telemarketers to provide an automated, interactive "opt-out" mechanism during each robocall so that consumers can immediately tell the telemarketer to stop calling.

• Strictly limit the number of abandoned or "dead air" calls that telemarketers can make within each calling campaign.

Source: Federal Communications Commission


But in the past, the industry has vigorously opposed government restrictions on whom it may call. The DMA and several other groups sued to stop enforcement of the National Do-Not-Call Registry when it was created in 2003, a case that went all the way to the Supreme Court, which ruled against them.

Wednesday, FCC Chairman Julius Genachowski said it had become clear that the current rules — which the FCC enforces along with the Federal Trade Commission — weren't working.

"Too many telemarketers, aided by autodialers and prerecorded messages, have continued to call consumers who don't want to hear from them," he said in a statement. And "consumers by the thousands have complained to us."

The problem is that the current rules include several loopholes that telemarketers — scrupulous and unscrupulous alike — can drive their calls through.

For one thing, a company currently can claim it's exempt from leaving you alone if it can show an "established business relationship" with you. That can include any previous communication between you and the company, including "communications" as minor a small purchase you might have made at a store owned by a subsidiary of the company a year and a half ago.

Saying its data show consumers are especially frustrated by that loophole, the FCC eliminated the exemption Wednesday.

And previously, the only way you could stop those kinds of calls was to contact the company and ask to opt out. The new rules require telemarketers to obtain "prior express written consent" from you.

In other words, what used to be an "opt-out" system is now an "opt-in" system. Companies can't call you unless you tell them in writing ahead of time that it's OK.

Two other rules are also intended to limit or stop unwanted calls at home:

• Telemarketers must include an automated way for you to opt out immediately during any robocall.

• And they have to stop calling a number completely after a few calls that don't get answered or that you hang up on.

Robert McDowell, a member of the commission, said in a statement that the rules were narrowly targeted to exempt charities and political organizations, along with institutions providing needed information, like school systems that use them to alert parents when schools are closed.

Most of the displeasure is over commercial telemarketers, he said, adding, "Sometimes it seems like there's no escape."

U.S. News - US cracking down on dinner-interrupting marketing robocalls

Regulators hang up on robo-calls

By James S. Granelli
Los Angeles Times
February 15, 2012, 2:30 p.m.

Got your cellphones and your landline phones on the nation’s Do Not Call list, but you’re still getting telemarketing calls at dinner time? Especially those aggravating automated robo-calls?

The Federal Communications Commission clamped down on telemarketers Wednesday – even those you do business with, such as your bank – by placing severe limits on robo-calling and even texting.

FCC Chairman Julius Genachowski said Congress and his agency have long recognized the need for consumers to have control over the telemarketing calls that come into their homes, and the FCC has long had rules to put consumers in control.

"But despite these clear ground rules, too many telemarketers, aided by autodialers and prerecorded messages, have continued to call consumers who don’t want to hear from them," Genachowski said.

In a 3-0 vote, the commissioners adopted changes to its telemarketing rules that:

-- Require telemarketers to obtain prior written consent before placing robo-calls to consumers,

-- Eliminate the exemption for companies that have an "established business relationship" with consumers,

-- Require telemarketers to provide an automated, interactive opt-out mechanism during each robocall so consumers can immediately tell the telemarketer to stop calling and

-- Strictly limit the number of so-called dead-air calls in which consumers answer phones and hear nothing.

Commissioner Robert M. McDowell bemoaned the seemingly constant telemarketing calls. "Sometimes, it seems like there’s no escape," he said.

McDowell noted that the rules, which also are more consistent with Federal Trade Commission regulations, were narrowly limited to telemarketing robo-calls. He said the changes do not affect current requirements about informational calls or calls involving charities or political speech.

And with the election season upon us, you’ll definitely want to take those calls from Mitt, Rick, Newt and Barack

Robo-calls get busy signal - latimes.com