Thread: A conversation between a Customer and Bank of America

Published Feb. 4, 2008

A Conversation between a Customer and Bank of America bank:

The Bank: Bank of America , can I help you?

Customer: Yes, I want to cancel my account. I don't want to do business with you any longer.

The Bank: Why?

Customer: You're giving credit to illegal immigrants and I don't think it's right. I'm taking my business elsewhere.

The Bank: Well, Mr. Customer, we don't want to see you do that, but we can't stop you. I'll help you close the account. What is your account number?

Customer: (gives account number)

The Bank: For security purposes and for your protection, can you please give me the last four digits of your social security number?

Customer: No.

The Bank: Mr. Customer, I need to verify your information, but in order to help you, I'll need verification of who you are.

Customer: Why should I give you my social security number? The reason I'm closing my account is that your bank is issuing credit cards to illegal immigrants who don't have social security numbers. You are targeting that audience and want their business. Let's say I'm an illegal immigrant and you've given me a credit card. I have a question about it and call for assistance. You wouldn't be asking me for a Social Security number, would you?

The Bank: No sir, I wouldn't.

Customer: Why not?

The Bank: Because you would have pressed '2' to speak in Spanish. We don't ask for that information when calling in on the Spanish line.

http://www.wral.com/golo/blogpost/2391755/

Originally Posted by Sharona

Published Feb. 4, 2008

A Conversation between a Customer and Bank of America bank:

The Bank: Bank of America , can I help you?

Customer: Yes, I want to cancel my account. I don't want to do business with you any longer.

The Bank: Why?

Customer: You're giving credit to illegal immigrants and I don't think it's right. I'm taking my business elsewhere.

The Bank: Well, Mr. Customer, we don't want to see you do that, but we can't stop you. I'll help you close the account. What is your account number?

Customer: (gives account number)

The Bank: For security purposes and for your protection, can you please give me the last four digits of your social security number?

Customer: No.

The Bank: Mr. Customer, I need to verify your information, but in order to help you, I'll need verification of who you are.

Customer: Why should I give you my social security number? The reason I'm closing my account is that your bank is issuing credit cards to illegal immigrants who don't have social security numbers. You are targeting that audience and want their business. Let's say I'm an illegal immigrant and you've given me a credit card. I have a question about it and call for assistance. You wouldn't be asking me for a Social Security number, would you?

The Bank: No sir, I wouldn't.

Customer: Why not?

The Bank: Because you would have pressed '2' to speak in Spanish. We don't ask for that information when calling in on the Spanish line.

http://www.wral.com/golo/blogpost/2391755/

Wish I spoke Spanish, I would love to find out if it were true.

LOL....so glad I cancelled my card of almost 20 years with them!

Very interesting! What recourse does the bank have if illegals renege on their credit card bills? I wonder who pays in the end???

Originally Posted by carolinamtnwoman

Very interesting! What recourse does the bank have if illegals renege on their credit card bills? I wonder who pays in the end???

We do in higher fees and interest rates

The enrages me. What a double standard America is now.

I cancelled everything with them over the summer and I am so glad I did!!

Wells Fargo is the EXACT SAME!
Thier Corporate office is in San Fransisco (no illegals there lol), and they give HOME LOANS to Illegals. I do not know or understand Spanish, so what thier phone recordings say are a mystery.
I did not pay attention in the past when THEY asked my last 4 digits of my SSN, I did not correlate the two. NOW I KNOW...Thank You