Sallie Mae: Outsourcing to India
I just got a bill from Sallie Mae claiming that I must pay and that I am not enrolled in school currently (an error). I called to get it taken care of an got a guy named 'adam'. Adam had a thick accent so I asked if he was from India. He said "Yes I am". He then transferred me to his supervisor "Martin". Martin told me he would transfer me to the USA.
When I reached the USA office I got a guy named "Rick". I told Rick how angry I was that Sallie Mae, a US Gov't funded company, was outsourcing call-centers to India and that as an American I was not comfortable talking to a foreigner about my financial information. Rick told me "Well foreign students don't like talking to Americans, we are an international company."
wtf? Sallie Mae = Champions of Corrupt Business and Government, not Champions of Higher Education.
Let me remind you people this is a governmental organization
Let me remind you people this is a governmental organization
Freddy Mac
Fanny Mae
The government uses our funds to run these organizations ... it's time to go after them