Charter Communications Launches Spanish Call Center in US Border Town

The move is part of the telecom firm's strategy to invest $25 billion in the U.S. and to hire 20,000 American workers over the next four years, a plan that President Donald Trump is pleased about.

March 30, 2017
By Narayan Ammachchi



Charter Communications has launched a bilingual (English and Spanish) call center in McAllen — a town in South Texas on the border of Mexico — where it intends to create 600 jobs over the next two years.

The move is part of the telecom firm’s strategy to invest $25 billion in the U.S. and to hire 20,000 American workers over the next four years, a plan that President Donald Trump is pleased about.

The company claims to have invested a total of $17 million in this stage of their plan.

Tom Rutledge, CEO of Charter Communications, said many American customers often have their calls routed to centers overseas, adding that the new call center would provide “a better experience” for Spanish-speaking customers in the United States.

In McAllen, nearly 80% of residents speak Spanish and are bilingual.

The telecom firm will initially hire 55 people, with wages set at $14 per hour and the addition of benefits and tuition reimbursement, according to Rio Grande Guardian, an online paper in South Texas.

Furthermore, the company will add 25 to 30 workers to its payroll every month, creating 450 to 500 jobs over the next year, the paper added.

Companies like Sprint, OneWeb, Boeing, and Ford Motors have recently unveiled plans to create jobs in the U.S., denying that the pressure exerted by Trump was the reason.

In December, Trump said Sprint Corp and OneWeb would bring 8,000 jobs home to the U.S., but the companies said the positions were part of a previously disclosed pledge. In January, for example, Sprint said it had long planned to shift 5,000 call center jobs to the U.S.

http://www.nearshoreamericas.com/charter-communications-bilingual-call-center/