Capital One Says They Can Visit Your Home And Office To Collect


Wednesday, February 19, 2014 8:26

(Before It's News)
Capital One’s new contract update raises the hackles of critics who question the company’s right to contact customers by ‘personal visit’. Will they be dragging you by the hair to one of those new debtors prisons they are tyring out? Ouch.

As if nagging calls from your credit card issuer weren’t enough, customers who have a Capital One account may find themselves opening their door to representatives from the company. An update to the company’s legal language specifies that, “we may contact you in any manner we choose” and that such contacts can include calls, emails, texts, faxes or a “personal visit,” reports David Lazarus from the Los Angeles Times.

In addition, the visits may be at your home or place of employment. (No mention was made of fine suits and baseball bats.)

Another tidbit from the update notes, “We may modify or suppress caller ID and similar services and identify ourselves on these services in any manner we choose.”

As in, they can dupe you into picking up the phone by falsely identifying themselves as a more agreeable caller. This sly trick is known as spoofing, and it’s actually legal, according to Lazarus. The courts have deemed that non-harmful spoofing, which includes businesses wearing “digital disguises to penetrate a consumer’s phone defenses,” is acceptable.

So be warned, if you’re a Capital One customer, the company can call you using a phony ID and if you ignore them long enough, they may come a-knocking.

But putting the contract’s fine print aside, Capital One spokeswoman Pam Girardo is here to quell the creepiness. She notes that, “Capital One does not visit our cardholders, nor do we send debt collectors to their homes or work.” (Unless it comes to high-end sporting goods that the company has financed; the company has partnerships with manufacturers of sport vehicles like jet skis and snowmobiles.)

“As a last resort, we may go to a customer’s home after appropriate notification if it becomes necessary to repossess the sports vehicle,” Girardo said.

And on that note, Girardo said that the company is reviewing the contract language, “because we do not want to create any unnecessary insecurity among our customers.” Furthermore, they are “considering creating two separate agreements, given this language doesn’t apply to our general cardholder base.” more here



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