The following is from one of my myspace friends and says it has been posted at SoS forums:

TRANSCRIPT OF LIVE CHAT WITH BANK OF AMERICA EMPLOYEE - 2/15
I copied the following at saveourstate's forum:

Ok, here is the transcript of my online chat with B of A. I pretended to be an illegal alien. I had to use misspellings to pretend "my english not so good":

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Welcome to an online chat session at Bank of America. Please hold while we connect you to the next available Bank of America Account Specialist. Your chat may be monitored and recorded for quality purposes. You are number 2 in a queue of 2. Thank you for your patience.

You are now chatting with Renee. Welcome to Bank of America. How can I help you complete your online checking or savings application today?

You: hola

Renee: Hello, I am here to assist you with the online application for a new personal checking, savings, and CD account. I hope that you are having a delightful day!

You: i coming for hear about acount for imigrent

You: i from mexico sorry for enlgish not so good

Renee: Thank you for your interest, You will need to go to the bank.

You: why

You: i am not legal now

Renee: We do not offer the accounts online. Only at the bank.

You: but is ok?

Renee: Yes it is okay.

You: account for ilegal ok?

Renee: Once you go to the bank they will explain how the accounts work for illegal immigrants

You: and for cedit card too

Renee: Yes for the credit card too.

You: so nice

Renee: What state do you live in?

You: califronia

Renee: Yes it is very nice.

Renee: Great!

You: can i get annesty too

You: for be citizens

Renee: I'm not sure how that works.

You: u love ilegal too?

Renee: Yes, we are happy for you to be in the U.S.

You: mucho gracias

You: viva mexico

So as you can see, though they claim they are not targeting the illegal immigrant community, she explicitly uses the term illegal immigrant when telling me how the bank can explain to me how to open an account.

B of A is DIRTY.

I have a recommendation for everyone here. It costs B of A money for these chat sessions. I oversaw the exact same thing for another company some years ago. It ties up the Reps time to do these chats and they often have upwards of 7 chats going on at once. I say WE ALL go online and start a conversation with them.