Why do I have to "Press 1 for English" ?
I ask Comcast Cable this question and here is the PC (BS) response. If you have Comcast ( http://www.Comcast.net ) perhaps you could ask also. Maybe a little pressure will help them see the error of their ways.

UB

Thank you for contacting Comcast, my name is Sharon, I will be happy to assist
you today.

We apologize for any inconvenience. Due to the diversity of languages it is
necessary to have the option to choose a variety of language options to ensure
all our clients get fair and equal support.

Typically, I would have a customer service ticket number for your inquiry;
however my ticketing resource appears to be down at the present time for
maintenance.

Thank you for choosing Comcast.

Sincerely,

Sharon
Comcast Online Customer Support