Apple Goes Global

December 3, 2007

Glenn Spencer has been an Apple Computer customer since 1984 when he bought an Apple Lisa. Recently his G-5 computer failed and the repair part was back-ordered for two-weeks according to the Tucson repair shop (SIMUTEK).

Glenn called Apple (the computer is under an extended warranty program) and spoke to a man with an Indian accent. Unsatisfied with the man's brainless response, he asked to speak to his supervisor. He got another man who spoke with an Indian accent. Spencer asked if they were in India. The supervisor said, no, they were in Canada.

Spencer said he wanted to speak to someone in the United States. After a while a man came on the line Â* a Mr. Moore. Spencer explained that he was processing data from a recent aerial survey of the border and needed to finish the job before making a presentation in Washington, D.C., scheduled for mid-December. He said all his data were in the computer. Mr. Moore checked his computer and found that there were twelve processors in the United States of the type he needed. He said he would give Glenn a priority and get one delivered to SIMUTEK ASAP.

That was last Thursday. SIMUTEK still does not have the part or any indication it is on its way.

This morning Glenn e-mailed Moore (emoore@apple.com) and asked for a status report. No response. Glenn then called Apple and told them of the problem and said he needed to know if the part was to be made available. He was put on hold for twenty minutes before he hung up.

So there you have it. Glenn has been a customer of Apples for twenty-three years, having spent more than $100,000 on their computers. After all of that when he makes a rare request for support he is shunted off to some third-world jerks and a supervisor who lied to him.

This is what Americans get when companies who have built themselves on the backs of Americans and America go global.

www.americanpatrol.com