Thread: E-Verify Gets High Marks from Employers Satisfaction Survey

E-Verify Gets High Marks from Employers in Customer Satisfaction Survey

Jan. 18, 2011

Recent GAO report also cites improvements to the E-Verify Program

WASHINGTON, DC.—A recent customer satisfaction survey validates what U.S. Citizenship and Immigration Services (USCIS) has long asserted –
that the Obama administration’s commitment to building the E-verify system is the right investment in building a viable tool to ensure a legal workforce in the United States. Additionally, a report about E-Verify – just issued by the Government Accountability Office (GAO) – cites improvements in the reduction of mismatch rates, ensuring employer compliance, and establishing better safeguards for employees’ personal information.

The customer survey evaluated key aspects of the E-Verify program such as registration, tutorial, ease of use, technical assistance, and customer service. E-Verify received an exceptionally high overall customer satisfaction score – 82 out of 100 the American Customer Satisfaction Index scale – compared to the government’s overall satisfaction score. One of the aspects of E-Verify that respondents liked the most was its customer support, which received a score of 89 – based significantly on enhancements to the system made under the Obama administration. Other key findings of the survey revealed that the overwhelming majority of users were likely to recommend E-Verify to other employers, were confident in E-Verify’s accuracy, and were likely to continue using the program.

“The E-Verify Program works exceptionally well, according to employers, and is a very promising tool for ensuring a legal workforce in the U.S.,â€

The Latino press want everyone to think E-Verify is flawed. While not totally perfect it is a big step in the right direction. Merge it with other Law Enforcement data bases and it will prove to be a great tool in the effort to remove illegals from our communities.