http://www.techgoss.com/Story/231S11-Ai ... -jail.aspx

Airtel punishment: Rs. 2 lakh for 50 days of jail
By Bala Shah

An Indian posts ‘insulting images’ of respected warrior-saint Shivaji on Google’s Orkut. Indian police come knocking at Google’s gilded door demanding the IP address (IP uniquely identifies every computer in the world) which is the source of this negative image. Google, India hands over the IP address. And then things go wrong.

No such incident in India would be complete without a few administrative slip-ups. The computer with that IP address is using Airtel, India as the ISP to connect to the internet and Orkut. An Airtel techie makes a grave error and gives police the name of an innocent person using a different IP address.

An innocent man is jailed due to the mistake of one Airtel employee. Even though it was only one person’s fault, the whole of Airtel runs the risk of being tarred by the mistake of one person.

How does it Airtel react to rectify its mistake?

Firstly, with an immediate, unqualified apology. In itself, a positive first step.

In 2008, Airtel issued the following statement to techgoss:

“Airtel are aware of this incident and deeply distressed by the severe inconvenience caused to the customer. We are fully cooperating with the authorities to provide all information in this regard and we are in touch with the customer. We have robust internal processes, which we review frequently to make them more stringent. We have conducted a thorough investigation of the matter and will take appropriate actionâ€