Judges’ Frustration Grows With Mortgage Servicers


By JOHN COLLINS RUDOLF
New York Times
Published: September 3, 2009



Bobbi Giguere wants Wells Fargo to modify her mortgage.


PHOENIX — Bobbi Giguere had no luck in securing a loan modification from her mortgage servicer, Wells Fargo. For months, she had sent the bank the financial documents it requested to process her modification. But each time she called to check on the request, she was told to send her paperwork again.

In court, Mrs. Giguere questioned Joe Ohayon, right foreground, of Wells Fargo. He confirmed she had not been asked for a crucial worksheet.
“I submitted the paperwork three times, and nothing happened,â€