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07-06-2009, 07:33 PM #1
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Delta, Fla. EBT Prog., Drop Use of Indian Call Centers
From "Little India" (Norwalk, Conn.)
Indian Accent Doesn’t Fly
Delta Air Lines, J P Morgan drop use of Indian call centers.
By: LIFS
Citing a backlash from customers who complained that they were finding Indian accents hard to understand, Delta Air Lines has dropped the use of Indian call centers to handle sales and reservations.
Delta is retaining its call centers in Jamaica and South Africa, which generate far fewer complaints.
Under criticism from angry Florida lawmakers, JP Morgan has also announced that it will no longer route food stamp recipient calls to Indian call centers. The company services Florida’s Electronic Benefit Transfer program. The company directed overflow calls from EBT card holders to two Indian call centers.
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