Yesterday, I had to call my cable co. I go absolutely ballistic when I have to press 1 for English, so I have taken to screaming I WANT ENGLISH AND I'M NOT PRESSING ONE!!!!!!

I usually get about halfway thru the second sentence of my "mantra" and I either get English or a real live person who somehow knows Im livid and is sweet as pie and kissing my ass.

Works like a charm everytime!

I think these automated systems must have some sort of an "irritation trigger" on them. What Im hoping for is that this is also all being recorded and maybe these big companies will wake up one day and realize how offensive it is to have to take an extra step just to get ENGLISH.