Any SunTrust customers out there? You may be dismayed to know (as I was and I let them know about it) that if you call the toll-free customer service number you're likely to reach a customer service representative in Mexico. Especially if it's after 8:00 p.m. or over the weekend.

I complained to my branch because I couldn't understand the person and when I asked where he was physically located, he said Mexico. I was terribly upset to know that my private information is now available to someone in another country.

The branch said, "Well, like most businesses, we are outsourcing our calling centers now." I told him I had checked with several other banks and that is not the case. Other local banks I've contacted do NOT outsource their calls out of the general area of Southeastern United States.

Call your SunTrust bank and complain!
ANQ