Thread: What's up with UPS?

I had to call UPS today to track a package. My first attempt ended in complete frustration. The rep who answered the phone spoke such broken English that I couldn't understand a word he said (he sounded like he was from India). I gave it a really good try, but I finally got so frustrrated I hung up on him.

I called back, and I got another guy...this one had a definite Indian accent. Again, I simply could not understand him. So again, completely frustrated, I hung up.

I called back a third time, and a guy answered with a heavy (but easily understandable) southern accent. His name was Jim. I told Jim that it took me 3 phone calls before I reached somebody I could actually understand. I asked him what was up with that? He was very vague and seemed uneasy. Obviously our phone call was being recorded.

Very frustrating

Yep it is called outsourcing. They are from India. More jobs going out of the country.

My last go around with UPS was an Indian opperator

My last go around with Vonage was India , to Germany and
back to the US

Very frustrating

My last call to AT&T was to India!

Originally Posted by Equalizer

My last call to AT&T was to India!

Yep.....same thing with QWEST. And because we've had nothing but problems with our service lately....DSL going out for no apparent reason and such......we spend considerable time on the phone to India.

The upside to it is that they are becoming easier to understand the more time we spend speaking with them.

NO, we are NOT only NOT in Kansas ANYMORE...we are NOT in AMERICA anymore!

I dropped Symantec (provider of Norton Antivirus software) this past year for the same reason. After several hours of conversation with several Symantec operators in India, I decided to drop the Norton software package I was using. Due to communications difficulties, it was taking three times as long to solve software issues. I repeatedly had to ask the operators I was dealing with to slow their speed of conversation down. Additionally, I switched from AT&T to BellSouth for the same reason.

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Fannie Mae
Freddie Mac
Ford Motor Company
General Motors Corporation
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PepsiCo Foundation
The PMI Group, Inc.
State Farm Insurance Companies
UPS

Univision
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"This is our culture - fight for it. This is our flag - pick it up. This is our country - take it back." - Congressman Tom Tancredo

Additionally, I switched from AT&T to BellSouth for the same reason.

I think you're back in the frypan MW. Bell got borged.

Experienced the same problem with United Airlines this year. Spoke with a couple people and it was obvious they were from India. It is frustrating to have communication problems. Must have said at least twice 'I can't understand you.' Was nice, though, it isn't their fault, it's the companies.

Globalism is full speed ahead, that's for sure.