Thread: T-Mobil

I phoned 411 on my cell phone yesterday and had to press "1" for ENGLISH. I got so angry I asked the operator why do I have to press "1" for English when I live in America. She said she's not sure but she has gotten a awful lot of complaints recently.

I got on the phone today and the t-mobil rep Mario answered the phone and I advised him how irritating it was to have to press "1" for English when I live in America. This is what he said.....

"You need to take a look around language is changing and is now becoming Spanish AND because I live in Southern California technically I am living in Mexico."

I couldn' believe my ears I asked him to transfer me over to his supervisor and I cancelled my cell phone service with T-mobil. Little smart ass.

Welcome iansmom:

Good going!!!


We live in Ameria. Sound off wherever you see it or hear it AMERICA!!

I went through something similiar with Comcast when I asked why outside of the opening page, why won't any of the others translate into English on my computer? They told me if I searched the internet enough....I could find them in English. Their latino customers voted that they didn't want their "latino Comcast" translated in English.

I also have to add......I asked them if all English comcast was translated to Spanish and they said YES! I'm paying the same bill.......why sould I be denied and told to "search the web" and they aren't?

Now also.....lets say you can't afford cable. Depending on your area......most regular stations are not in English. If I turn off my cable.......I get maybe 1 snow filled station.......the rest is in Spanish. There are poor white and black and other people that aren't getting a fair shake at the few "free" channels left. It has nothing to do with mountains or valleys or many miles between stations. Non'cable TV is now basically Spanish.

Originally Posted by crazybird

I went through something similiar with Comcast when I asked why outside of the opening page, why won't any of the others translate into English on my computer? They told me if I searched the internet enough....I could find them in English. Their latino customers voted that they didn't want their "latino Comcast" translated in English.

Welcome Ian's mom and good for you. I too am beginning to get testy with customer service in this country.

As for Comcast, I have recently noticed that in 4 months they replaced 2 former English speaking channels and replaced them with Spanish language programming. Needless to say I too am outraged with Comcast as they have no legitimate reason for this.

Preacher....your in my area.......call them...seriously....you would be surprised at the cold response. I threatned to cancell and it was ....fine...go ahead. Problem is .....we have no choice to fight with!

I, just today, thought I saw a commercial in english and spanish...wasn't paying attention as I was on the computer. When I realized that we might now have spanish commercials...I wanted to focus on this, but I was too late. The commercial was over. But I do think it was a commercial with english and spanish. I was in shock! I will be looking to see if I was seeing this correctly!

Originally Posted by iansmom

I phoned 411 on my cell phone yesterday and had to press "1" for ENGLISH. I got so angry I asked the operator why do I have to press "1" for English when I live in America. She said she's not sure but she has gotten a awful lot of complaints recently.

I got on the phone today and the t-mobil rep Mario answered the phone and I advised him how irritating it was to have to press "1" for English when I live in America. This is what he said.....

"You need to take a look around language is changing and is now becoming Spanish AND because I live in Southern California technically I am living in Mexico."

I couldn' believe my ears I asked him to transfer me over to his supervisor and I cancelled my cell phone service with T-mobil. Little smart ass.

Take it one step further and report your experience to the CEO(whoever that is) of the company. Write and mail a certified letter. Cc it to your congressman, senators, governor, the media, and anyone else you feel needs to be aware.
Be sure and add the date and time of your call, along with the name of the rep who said this to you. They usually keep a roster or log of calls handled by reps.

here is the e-mail response I received from T-mobile. I wrote back to Paul and said I don't remember the option to pick #3 or #4 for German or French.

Dear Vickie,

Thank you for contacting T-Mobile. My name is Paul and I am happy to assist you.

We are here to help you with any concerns you may have with our service. You contacted us regarding your displeasure in having to choose what language to request information in when you had contacted 411. I am sorry that this language selection option in the phone IVR has upset you, unfortunately as the world grows we must grow with it and as the US is one of the most popular countries in this world, it is only right we learn to diversify with all the people of this land, not only the ones who speak English as their only language.

Now we do not want to make you madder or appear as being giving you cheek Vickie, but times are changing and we as a country must learn to change with them or be left behind.

We appreciate the time you took to write to us with your feedback. If you have any further comments, questions, or concerns feel free to contact us at any time by responding to this email quoting case number 2417349 or call 1-800-937-8997 (611 from your T-Mobile handset). Dialing 611 does not count against your minutes on your bill.

By the way Vickie, did you know that you can keep track of your current balance from your handset just by dialing #225# (#BAL#) and pressing "send"? This is just one more way that we like to help our customers Get More with T-Mobile.

You may also wish to try finding an answer to your question on the T-Mobile web site at http://support.t-mobile.com/productSelector.html. Bear in mind that we are here to answer all of your questions twenty-four (24) hours a day.

Thank you for choosing T-Mobile Vickie, we value you as our customer.

Sincerely,

Paul G.
Rep ID # 7216493
Customer Care Specialist
T-Mobile USA

my response to this e-mail

Paul...

My problem is that I have to press #1 for English. It's funny if this country is becoming so diverse than why do we have only two selections one being English and the other being Spanish? I don't remember the language selection asking me to press #2 for french or #3 for german so I'm sorry that doesn't fly for me. The choices are English and Spanish and because I live in the United States I don't feel I have to press 1 for English. People who don't speak English should be the one pressing whatever number to hear whatever language not the English speaking customers/

I noticed you didn't make any mention of what your phone representative Mario said to me on the phone. To refresh your memory he said....

"You need to take a look around language is changing and is now becoming Spanish AND because I live in Southern California technically I am living in Mexico."

Now I'm not sure what kind of training you do there but I worked in customer service for 10 years and if one of my reps made a comment like that to a customer on the phone they would have been shown the door.

I have since cancelled my account with T-mobile and was more than happy to pay the cancellation fee. Frankly I'm tired of this company and other companies catering to the non english speaking people in this country, The only thing that T-mobile is concerned about is the almighty buck and that is the bottom line.

Vickie