Hi MJ, Sorry for your trouble. What operating system are you using? Windows 95/98, Windows ME, Windows 2000 or Windows XP? If any of the nasty buggers get on your system before the prevention programs are installed, chances are they will be almost always be ignored by those prevention programs. The software developers have to do it this way otherwise it might jack up existing non-malicious programming already on your computer. They are mainly designed to stop the incoming.